Privacy Policy

Privacy Policy – TAV (Tessellate Audio Visual LTD)

Effective Date: 29/11/25

1. Introduction
TAV (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website, services, or communicating with us.

2. Information We Collect
We may collect the following information when you interact with us:

• Contact Information: Name, email address, phone number, company details.
   
• Service Information: Event requirements, AV hire requests, technical support needs.
   
• Website Usage Data: IP addresses, browser type, pages visited, and interactions on our website.
   
• Communication Data: Emails, messages, or calls exchanged with our team.
   

3. How We Use Your Information
We use your personal data to:

• Respond to enquiries and provide requested services.
   
• Manage bookings, contracts, and payments.
   
• Provide customer support and technical assistance.
   
• Improve our services and website functionality.
   
• Send marketing communications (only if you have opted in).
   

4. Legal Basis for Processing
We process your personal data based on:

• Your consent (e.g., subscribing to marketing emails).
   
• Performance of a contract (e.g., fulfilling AV service requests).
   
• Legitimate interests (e.g., improving our services and communications).
   

5. Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes. We may share information with trusted partners or service providers when necessary to provide our services (e.g., payment processing, event management tools), and always under strict confidentiality agreements.

6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data.
   
• Request correction of inaccurate data.
   
• Request deletion of your data (“right to be forgotten”).
   
• Restrict or object to processing.
   
• Withdraw consent where processing is based on consent.
   
• Request data portability.
   

To exercise any of these rights, please contact us at: [Insert contact email].

8. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

TAV (Tessellate Audio Visual)
Email: info@tessellateav.com
Phone: +44 7482 232335
Address: Flat 33, 23 Church Street, Manchester M4 1PY